Denied boarding or bumped from a flight?
If you were involuntarily denied boarding despite arriving on time with valid travel documents, you may be entitled to compensation and assistance.
Your rights
Under UK261, qualifying denied-boarding claims can attract £220, £350 or £520 depending on distance, with reductions possible for certain replacement journeys. You may also choose a refund or rerouting and receive appropriate care.
Voluntary versus involuntary
If you agreed to give up your seat voluntarily, the package you accepted may differ from the rights of passengers denied boarding against their wishes.
Check your flight for freeFind out whether you may be eligible under UK261 or other applicable rules.
Check my flight →Useful official information: UK Civil Aviation Authority. Information only; eligibility depends on the circumstances of your journey.